FAQ

frequently asked questions

What should I do if I receive a call or message asking for payments or sensitive data?

Stay vigilant. Our team will never ask you for payments, passwords, or sensitive information (such as credit card details) over the phone or through unverified messages.

If you receive a suspicious request:

  • Do not click on any links.
  • Do not share any personal information.
  • Ignore the request: It is a scam attempt.
Where is the hotel located?

Romanico Palace Luxury Hotel & SPA is located in the heart of Rome, in Via Boncompagni 37, just a few steps from Via Veneto, Piazza Barberini, Spanish Steps, Trevi Fountain, Villa Borghese, and the Borghese Gallery.

It is an ideal starting point for exploring the city's most iconic landmarks.

How far is the hotel from the main attractions?

Many attractions are within walking distance:

  • Piazza Barberini: 10 minutes
  • Via Veneto: 2 minutes
  • Spanish Steps: 15 minutes
  • Trevi Fountain: 20 minutes
  • Villa Borghese & Borghese Gallery: 10 minutes
  • Piazza del Popolo: 20 minutes

Other distances:

  • Colosseum: approx. 2 km (taxi recommended)
  • Vatican Museums, St. Peter's Basilica: 1.5 km (Metro Line A or taxi)
  • Auditorium Parco della Musica: 3 km
  • Stadio Olimpico: 5 km
  • MAXXI: 4 km
  • Villa Giulia National Etruscan Museum: 1.2 km
What are the check-in and check-out times?

Many attractions are within walking distance:

  • Check-in: from 2:00 PM
  • Check-out: by 11:00 AM

Early check-in and late check-out are possible subject to availability.
Minimum age for check-in: 18 years old.

Does the hotel have Wi-Fi?

Yes, high-speed Wi-Fi is free of charge and available in all areas of the hotel, including the rooms.

Does the hotel have a parking lot?

We do not have an internal parking lot, but we have a partnered garage that offers special rates to guests with a valet parking service.

Alternatively, you can use street parking (paid blue lines).

Is the hotel accessible for people with reduced mobility?

Yes. We offer:

  • 2 accessible rooms, with equipped bathrooms and walk-in showers
  • Step-free access and 2 elevators
  • Fully accessible common areas

We recommend communicating your specific needs at the time of booking.

What types of rooms does the hotel offer?
  • Classic Room
  • Deluxe Room
  • Triple Room
  • Family Room
  • Junior Suite
  • Suite
  • Signature suite
  • Suite Romanico
  • Panoramic Suite

Tutte le camere dispongono di: aria condizionata, bagno privato, minibar, scrivania, TV a schermo piatto, asciugacapelli.

Is breakfast included?

It depends on the chosen rate.

Rates with breakfast include a rich buffet with fresh sweet and savory products, hot and cold drinks, as well as gluten-free, vegetarian, and vegan options.

Does the hotel have a restaurant or a bar?

Sì.

  • Sala colazione (7:00 – 10:00) con vista panoramica
  • Lobby Bar sempre aperto
  • Rooftop Bar (stagionale) aperto al tramonto, con vista spettacolare su Roma
Do you offer special menus for people with allergies or intolerances?

Sì. Disponiamo di opzioni:

  • senza glutine
  • senza lattosio
  • vegetariane e vegane

Il nostro personale è formato per la gestione delle allergie e prevenzione della contaminazione incrociata.

Is it possible to request room service?

Sì, il servizio in camera è disponibile.

Does the hotel have a SPA or a gym?
  • SPA with extra charge upon reservation, open 8:00 AM - 8:00 PM
  • Gym free of charge, open 8:00 AM – 8:00 PM.
Do you offer children's services?

Cots and extra beds (upon request, with a supplement). We do not have an indoor play area or babysitting services.

Do you offer laundry services?

Yes.

  • Laundry service with pickup by 12:00 PM and same-day delivery
  • Dry cleaning (1 working day)

Service at an extra charge.

How to reach the hotel from the main arrival points?

Yes, we arrange private transfers upon request from:

  • From Roma Termini:
  • Bus 910 → “Piemonte/Boncompagni” stop (4 stops)
  • Metro A → Barberini → bus 83 or 63
  • Taxi (10 minutes)
  • From Roma Tiburtina:
  • Metro B → Termini → Metro A → Barberini → bus 83 or 63
  • Taxi (30 minutes)
  • From Roma Ostiense:
  • Bus 83 → “Boncompagni/Piemonte”
  • Taxi (25 minutes)
  • From Fiumicino or Ciampino:
  • Private transfer upon request.
Are pets allowed?

No, gli animali non sono ammessi all’interno dell’hotel.

What is the cancellation policy?

No, pets are not allowed inside the hotel.

  • Flexible: free cancellation up to 2 days before arrival
  • Within 2 days/no-show: first night charge
  • Non-refundable: full charge upon booking
  • Partially refundable: non-refundable portion charge
Is smoking allowed in the rooms?

No.

The hotel is completely non-smoking.
Smoking is allowed only in designated outdoor areas.

What are the advantages of booking directly?

By booking through the official website you get:

  • Minimum 10% discount
  • Better stay conditions and direct assistance
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